FREE DELIVERY WITHIN 5 DAYS.

FAQs

How do I shop Samshek.com?

There are various ways to browse us.samshek.com. You may explore our website by navigating the bar found at the top of every page. Just click on the relevant section to open a drop-down menu, and then click on the links to visit our different categories.

If you are looking for a particular product, you may use our search box in order to find products by name, color, category or style.

When you have made your selection, choose Samshék size or enter your personalized measurements and click on "add to bag." Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on "Checkout" to be led through the checkout process. If you have any questions or concerns, please contact us by email at customercare@samshek.com.

 

Can I cancel or modify my order?

Orders can be canceled for Ready to Wear and customized products  within 12 hours by providing email notification to customercare@samshek.com.

Due to the personalized nature of items that are being individually customized, Samshék is unable to accept cancellations once an order is  placed.

On delivery, if any items are unsuitable and meet the Return Conditions, please follow the instructions in Return and Exchanges.
 

 

What are the benefits of creating a Samshék account?

Creating a Samshék account allows you to:

  • Store multiple shipping and billing addresses to expedite your checkout
  • Save the contents of your shopping bag for later
  • Easy access to your current order details and history
  • Save credit card information to checkout more quickly
  • Manage your saved items

 

How will I know that Samshék has received my order?

We will send an order acknowledgment email within 24 hours. Please Contact Us with your order details if you do not receive this email. Please note this is not an acceptance of your order. Your order is not accepted by us until you have received an email from us confirming that the order has been accepted.

 

Is shopping online with Samshék secure?

Online payment card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology.

For full details see our Terms & Conditions.

 

Online shopping- Can I change my address once my order has been placed?

Once an order is confirmed, address changes can be emailed to customercare@samshek.com within 15 hours from the order